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Business Terms and Conditions

Business Terms and Conditions for Ticket Sales

Business Terms and Conditions for Ticket Sales

Hotel Olšanka s.r.o.,
Registered office: Táboritská 1000/23, 130 00 Prague 3
Business ID number: 26418703
Company entered in the Commercial Register maintained by the Municipal Court in Prague, section C, entry 80698

for Sale of Goods (Tickets) via E-shop at Internet Address www.vinvin.cz

 

Introductory Provisions

  • These business terms and conditions (hereinafter the “Terms and Conditions”) of the Hotel Olšanka s.r.o., registered office: Táboritská 1000/23, 130 00 Prague 3, business ID number: 26418703, company entered in the Commercial Register maintained by the Municipal Court in Prague, section C, entry 80698, (hereinafter the “Seller”) set out in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, (hereinafter the “Civil Code”) the bilateral rights and duties of the parties arising in connection with or based on a purchase contract (hereinafter the “Purchase Contract”) concluded between the Seller and a natural person (hereinafter the “Buyer”) via the Seller’s e-shop. The e-shop is operated by the Seller on the website located at the internet address www.vinvin.cz (hereinafter the “Website”).
  • These Terms and Conditions and the complaints rules define and specify the Seller’s and Buyer’s rights and duties during the sale of tickets for any cultural, social, sporting or other events (hereinafter an “Event” or “Events”) via the e-shop operated on the Website.
  • Contacting the Seller means contacting an authorised person by telephone at their specific telephone number or e-mail address, if known to the Buyer, or using the general telephone number or e-mail address stated in the Contacts section on the Website.
  • These Terms and Conditions form an integral part of the Purchase Contract concluded between the Buyer and the Seller. By buying tickets, the Buyer also confirms that he/she has familiarised himself/herself with these Terms and Conditions and expressly takes note that these Terms and Conditions form part of the contractual arrangement between him/her and the Seller.

 

  • Subject of Contract
    • The subject of the contract is the Seller’s obligation to supply the Buyer with tickets in the required number for the Event selected by the Buyer and the Buyer’s obligation to pay the Seller the entrance fee for the tickets.
    • The Purchase Contract is concluded upon payment of the entrance fee by the Buyer.
    • The Seller undertakes to deliver the tickets to the Buyer without undue delay after the payment of the entrance fee, where in the case of purchase via the Internet the tickets will be delivered in electronic form to the e-mail address input by the Buyer. The Buyer is not entitled to delivery of the tickets before the price for the tickets for the Event is paid in full to the Seller’s bank account.
    • Delivery of the tickets to the Buyer by the Seller fulfils all the Seller’s obligations under the Purchase Contract.
    • The tickets will not be sent by post, even cash on delivery.

 

  • Parties’ Rights and Duties in Relation to Event for Which Tickets Are Purchased
    • The Seller is the organiser of the individual Events for which the tickets are sold. Purchasing a ticket to an Event establishes a legal relationship between the Buyer and the Seller, as the Event’s organiser. The Seller is responsible for the performance of the Event organiser’s duties resulting from the contractual relationship between the Buyer and the Seller, as the Event’s organiser.
    • By purchasing a ticket, the Buyer agrees to comply with the rules set by the Seller as the Event’s organiser. In addition, by purchasing a ticket the Buyer undertakes to subject himself/herself to the operating and visiting rules of the place of the Event.
    • As the organiser of each Event, the Seller reserves the right to change the programme, date and place. By purchasing a ticket, the customer takes note of this right of the Seller, as the organiser.
    • The Seller is not responsible for the validity and authenticity of tickets purchased outside the Website.

 

  • Procedure when Buying Tickets and Payment Terms and Conditions
    • The price for each ticket is stated individually for each Event. Any additional costs related to the purchase of a ticket are also stated for each Event.
    • In the event a ticket is purchased via the Website, payment for a ticket is possible only by payment card, meaning purchases can be made by payment card over the internet.
      1. In the event of a purchase via the GoPay payment gateway, the Buyer can use the following contact details for any complaints or queries for payments:
        GoPay s.r.o., Pražská třída 1247/24, 370 04 České Budějovice, E-mail address: podpora@gopay.cz, Tel.: +420 387 685 123, Website: https://www.gopay.com
    • The Seller is not responsible for any of the Buyer’s costs associated with the purchase of a ticket resulting from the contractual relationship between the Buyer and the bank that issued the Buyer with a payment card or that maintains the bank account for the Buyer through which the Buyer paid the entrance fee.
    • Tickets will not be sent cash on delivery.

  • Withdrawal from Contract
    • In accordance with Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, as amended, the Buyer does not have the right to withdraw from a contract concluded between the Buyer and the Seller in accordance with Section 1829 of the Civil Code (withdrawal from contract within 14 days without stating reasons), due to the fact that it is a contract on use of leisure time and the performance is provided by an entrepreneur, i.e. in this case the Event’s organiser, on a specified date.
  • Complaint Rules
    • All complaints about tickets purchased through the Website will be governed by these Terms and Conditions and the complaints rules stated in this article.
    • The Buyer is entitled to a refund of the entrance fee only in the following cases and under the following conditions.
    • The Buyer is not entitled to the exchange of a ticket. In the event of damage, destruction, loss, theft or other impairment of a ticket, the ticket will not be replaced by a new one and the Buyer will not be provided with compensation.
    • The Seller is not liable in any way if a ticket is not delivered to the Buyer for reasons on the Buyer’s part, in particular if a ticket cannot be delivered to the e-mail address input by the Buyer (e.g. overflowing mailbox, spam filter, etc.).
    • In the event that the Buyer does not receive a ticket within 2 hours of payment in full of the entrance fee, i.e. crediting of the full sale price of a ticket to the Seller’s account, the Buyer is obliged to contact the Seller promptly, but no later than 48 hours after the date of expiry of the aforementioned period for delivery of the ticket, and notify it that he/she has not received a ticket that was paid for. For these purposes, the Buyer is obliged to provide the Seller with the name and e-mail address he/she provided as contact or identification data when buying the ticket. In the event that the Seller ascertains that a ticket has not actually been delivered to the Buyer, the procedure stated in para. 6.5 will be followed.
      • The Seller undertakes that within no more than 24 hours, but no later than 1 hour before the Event, it will send the Buyer a new ticket to the e-mail address input by the Buyer.
      • In the event that the Event has already been held, the Seller undertakes to return the entrance fee paid to the Buyer, no later than 14 days after the date of a complaint by the Buyer.
    • If the Event cannot be held due to force majeure (e.g. natural disasters, strikes, war, mobilisation, uprising, pandemic, etc.), the Seller reserves the right to shift or cancel the Event completely. If the Event is shifted to another date, the ticket remains valid for such changed date, although the Buyer is entitled to a refund of the entrance fee or the exchange of the ticket.
    • If the Event is postponed or cancelled by the Seller, as the organiser, the Buyer, if he/she provided the Seller with his/her contact details (e-mail address, telephone number, postal address, fax, etc.), will be informed via these contact details of this. The Seller is not liable to the Buyer if the Buyer cannot be contacted in time using these contact details or if the Buyer receives a notice of cancellation of the Event sent on time with a delay. The Seller is also not liable in any way if this information is not handed over to a third party in time.
    • In the event the Seller, as the organiser, completely cancels the Event, the Seller will refund the entrance fee in full, in the manner described below.
    • If the conditions for refunding the entrance fee under paragraph 8 of these complaints rules are met, the entrance fee will be refunded to the Buyer via the payment card that was used to pay the entrance fee or, in the event of payment by bank transfer, to the bank account from which the entrance fee was sent. A refund of the full price of the entrance fee paid by the Buyer will be made no later than 14 days after the day the Event is cancelled.
    • You can send any complaints you may have to the e-mail address info@vinvin.cz or contact us by telephone on +420 267 092 234

 

  • Personal Data Protection
  • The Seller processes the Buyer’s personal data for the performance of the contractual relationship between the Seller and the Buyer within the meaning of Article 6(1)(b) of Regulation (EU) 2017/679 of the European Parliament and of the Council on the protection of personal data, to the extent to which the Buyer provided it to the Seller; to the greatest extent possible, this includes: first name, surname, e-mail address, telephone number and bank account or credit card number. The minimum scope of personal data that the Seller reserves as a condition for the conclusion of the contract and to which the Buyer is obliged to provide his/her personal data comprises the following personal data: first name and surname, e-mail address. The bank account or credit card number is recorded without reference to other personal data in the Seller’s bank statements and such personal data are not further processed in any way.
    • It specifically concerns the following sub-purposes of personal data processing:
      • delivery of tickets to the Buyer and sending of information about changes affecting Events or tickets;
      • identification of the Buyer in the event a complaint is dealt with in accordance with the complaint rules contained in Article 6.
    • The Buyer enters his/her personal data via the BZUCO e-shop website and software. In the event of incorrectly input data (e.g. a typo in a name or phone number), the Buyer is under a duty to contact the Seller in his/her own interest. The Seller retains the personal data for the necessary time, but no more than 12 months, and then erases the personal data. If the Buyer wants information to be erased earlier, he/she can contact the Seller and request the erasure of his/her personal data.
    • The Seller stores all buyers’ e-mail addresses indefinitely and uses them for the purpose of sending commercial communications concerning Events. If the Buyer does not wish to receive commercial communications, he/she can cancel them simply by replying to an e-mail and stating that he/she no longer wishes to receive any commercial communications; in such case, his/her e-mail address will subsequently be removed from the mailing list. The Buyer may also contact the Seller directly for the purpose of expressing non-consent to the sending of commercial communications.
    • The Seller maintains statistics about the number of tickets sold for individual Events in the individual years. Buyers’ personal data are a basis for these statistics, but they are fully anonymised by the BZUCO e-shop software and it is not possible to trace the buyers.
    • The Seller, as the organiser, takes images and makes short audio-visual recordings at the Events for the purpose of promoting the Events on the Internet. When photographing and filming, the Seller strives to preserve visitors’ privacy as far as possible. If the Buyer ascertains that he/she is clearly recognisable in an image or shot, he/she may contact the Seller and request that it additionally take technical measures to anonymise the Buyer as a visitor, in particular by artificially blurring his/her form.
    • The Buyer is entitled to contact the Seller or the Office for Personal Data Protection at any time with requests or complaints concerning the processing of his/her personal data.

 

  • Concluding Provisions
    • If any provision of these Terms and Conditions and complaints rules proves to be invalid or ineffective, this is without prejudice to the validity and effectiveness of other provisions of these Terms and Conditions and complaints rules, which are severable from an invalid or ineffective provision.
    • There is a prohibition against the sale of alcoholic drinks and tobacco at the address www.vinvin.cz to persons under 18 years of age.
    • If any provision of the Terms and Conditions is or becomes invalid or ineffective, a provision whose meaning is as close as possible to the invalid provision will apply instead of the invalid provision. The invalidity or ineffectiveness of one provision will not affect the validity of the other provisions. Amendments and modifications to a Purchase Contract or the Terms and Conditions must be in writing.
    • The Seller is entitled to amend these Terms and Conditions at any time.
    • All provisions of these Terms and Conditions and complaint rules and the contractual relationship between the Buyer and the Seller are governed by the Czech legal order.
    • If a relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This is without prejudice to a consumer’s rights resulting from generally binding legal regulations.

 

Issued in Prague on 1 March 2024 by Hotel Olšanka s.r.o.

 

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